Amazon is the largest e-commerce platform today.
Its catalog covers different categories such as footwear, clothing, books, movies, electronic devices, video games and even food.
Prices are varied and each product comes with a good warranty.
The company stands out for its protection policies, both for the buyer and the seller.
Given that positive reviews are what keep the portal’s popularity high, Amazon has multiple options to make its service optimal and distribute quality goods.
In fact, in case you receive a damaged product or a product that doesn’t match the description on their website, Amazon offers the possibility to make a return, and receive a full refund for the inconvenience.
It makes sense to learn how to return a product on Amazon!
What are the conditions that Amazon imposes for returns?
Both Amazon, as well as third parties that use the platform to sell their products, have the option to return an item during the first 30 days after delivery to the buyer.
The vast majority of products displayed on Amazon comply with the platform’s general policies.
However, in some cases, special features may apply.
Products to be returned must be in the same condition in which they were received.
If the product is new and unused, it must be returned in the same condition.
Completely whole.
If the item is second-hand, it must not show any damage or signs of excessive use.
According to Amazon’s return policy, the following products cannot be returned, except in the case of them being defective:
- Products that violate the health and hygiene of users. For example, cosmetic products that have been used, or that have been altered by other materials.
- Perishable or rapidly deteriorating products cannot be returned either. For example, foodstuffs.
- Recordings, films or software whose seal has been detached by you at the time of delivery.
- Products made by the Amazon Handmade service.
- Digital content without tangible support.
- Daily newspapers or magazines. Except in the case of a subscription contract.
- Alcoholic beverages which cannot be delivered within 30 days, and whose value may be altered by market fluctuations.
In the event that the return is not due to a product in poor condition, incorrect or defective, you will only be refunded the amount of the product.
Gift wrapping, shipping costs, or any other Amazon service will not be included in the refund.
If the product is defective, please check the instruction manual or user guide to try to resolve the fault before requesting a refund.
Also, if the product has been damaged during shipping, and you have purchased it from a third party on the platform, please contact the seller.
The return should not be processed directly with the Amazon team in this instance.
Steps to return a product on Amazon and get a refund of your purchase
If you have purchased a product through a third party on Amazon’s platform, the return must be requested directly from the seller.
The procedure is simple, and it only takes a few steps:
1. Return Center
To start the return request process, first, you must log in to the Amazon portal, click on the My Orders option and select the Online Returns Center option.
Then, you must click on Return product.
2. Choose the product
Then select the product you want to return.
Specify the reason why you want to make the request.
You have to provide detailed information about the reason for the return.
Once the seller has reviewed the request, they should respond to you within 2 business days.
3. Return label
If your request is approved, Amazon will send you a return label.
You can access and print the label from the online returns center.
Some sellers on the platform have special processes for making a return.
To do so, it is important to keep in contact with the seller.
Cancellation form
Another method to request a refund is through the cancellation form.
The document is included in the order confirmation email.
You must contact the seller to request the address to which you have to return the product.
Warranty from A to Z
If you do not receive a response from the seller within 2 business days, you can request a refund, supported by the A to Z guarantee.
Please note that refusing the product delivery does not count as a return, so it is not covered by the warranty.
Return a product to Amazon
The process of returning a product sold by Amazon is similar to returning a third-party product.
Log in to the online returns center, via the My Orders button.
Then, click Return or Replace.
Order filtering
Can’t find the product?
In the order filter change the time option to something more suitable like the current or last year.
This will give you a broader view of the purchases you have made on the platform.
Select the number of products you want to return.
For each one, you must specify, in detail, the reason for the return.
In the comments box, enter additional useful information.
Then click on the Refund option.
Tips on how to return any type of product on Amazon and get your money back
Although the return process is simple to perform, there are a few things to keep in mind when making a request.
For that reason, we provide you with a series of practical tips to get your money back and successfully return a product.
Let’s see:
The main thing is to be sure that you want to return the item.
Consider the waiting time.
In some cases, the product may be the last one in inventory.
For that reason, you would only be receiving a refund for the purchase as opposed to a replacement.
Do you want a refund or a replacement?
This is another question you should ask yourself when providing information for the request.
In the reason for return section, you can select the option to exchange the item. Either for a different size, color, function, or other features.
If you prefer a refund, because you regretted the purchase or the item is not useful to you, you can request a full refund of the payment you made.
As a buyer, you have the right to replace the product, if you consider it is not what you paid for.
You must choose the refund method that best suits your needs.
Bear in mind that you can also request an Amazon gift card to be credited to your account.
The gift card will be credited once the product arrives in the company’s hands.
Alternatively, you can also choose any other traditional payment method. The refund process can take between 5 to 7 business days.
You should also consider how to return the product.
On the one hand, you have the option of taking the package to the courier company or asking the courier company to pick up the item at your home.
The cost may vary depending on the product.
In either case, you are required to print a return label, which you can find in Amazon’s online returns center.
Print the labels and stick them on the package.
This way, the company or the seller will be able to process the return as soon as the product is returned.
Finally, the refund will be deposited in your Amazon account, or in the place you have previously selected.
With these recommendations, you will be able to make a return and get your money back
Although it may take some time, Amazon provides a great service.
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